Barcode Reader: Scan & Save

Let’s get it sorted.

A few quick fixes for the most common issues. If they don’t do the trick, send us an email.

Contact support

Still stuck? Talk to a human.

support@watercolour.digital

Quick fixes

Camera scanning isn’t available

Open Settings on your iPhone, find Barcode Reader: Scan & Save, and allow camera access. Return to the app and try scanning again.

I can’t choose a photo

Open Settings on your iPhone, find Barcode Reader: Scan & Save, and review its photo access. Allow access to the photos you want to scan, then return to the app.

My Pro purchase needs restoring

Use Restore Purchases in the app while signed in to the Apple Account used for the original purchase. Check your internet connection and try again if the restore does not complete.

Where is my scan history stored?

Scan history is stored locally on your device. It is not uploaded to a Watercolour Digital account or synced through our servers.